Norbury Wharf Limited aims to ensure that all of our visitors have a safe and enjoyable experience whilst using our facilities. To this end all of our staff are committed to providing visitors with any assistance practicable. If you feel that you need particular assistance please contact our boat yard reception in advance or upon arrival. 
The tea room and gift shop are all on one level with a 6" step up into the Chandlery and Reception areas. 
There are three on-site toilets located at the end of the main building. There is a concrete ramp down to the access door and a small 4" step up into the toilets. Wheelchair access is possible with some aid from a member of staff. 
There is adequate car parking on-site for all of the facilities that we offer. We ask our day boaters to park on the road side of the main building between the sleepers. Hire boaters are asked to park between the sleepers up against the maintenance shed on the main yard and customers for the trip boat are asked to park against the iron railings. We also have an overflow car park just 50 yards down the lane towards Gnosall which can be used when all of the other areas are full, although a car parking permit is required for this area which can be collected from reception. All of these areas have either a gravel or tarmac surface and do not have any gradients. 
We regret that the day boats do not have wheelchair access. All three of the day boats are similar in design. We ask that all customers boarding and alighting the boats do so from the rear where they are level with the wharf edge. If customers require assistance they are requested to contact reception where a member of staff will be more than happy to assist. Once aboard there are a number of steps down in to the cabin but then the toilet, galley and seating areas are all one level. 
We regret that the hire boats do not have wheelchair access. Each boat differs in design, but they are all to be boarded and alighted from the rear where they are either level or a slight step up from the wharf edge. Customers that require assistance are encouraged to contact reception where a member of staff will be more than happy to assist. Most of the hire boats have steps down in to the cabins but are on a level once you have descended into the cabins. Customers are encouraged to come and view (subject to availability) a specific boat if they are concerned about accessibility prior to booking. 
We regret that The Shropshire Star cannot accommodate wheelchair users. To access the boat there is a concrete ramp up to the gunwhale level of the boat. There are handrails on the boarding ramp and safety ropes attached to the boat. Staff are happy to assist as necessary. Folding wheelchairs, walking aids and pushchairs can be carried on the boat but must be stowed as directed by the crew. Once on the boat the toilet and bar are all on one level with small 4" steps up to the seating areas. 
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