Coronavirus (COVID-19) and Norbury Wharf Limited
UPDATE 01/11/2020 - Following the latest announcement by the Government we will continue to be open for all products and services until close of business (5pm) on Wednesday 4th November.
From Thursday 5th November for a period of four weeks our tea room, trip boat, day boat and hire boat operations will not be operating. We will be contacting any customer's with reservations for bookings during these dates within the next few days and will be offering postponement or cancellation - Please bear with us as our booking office is busy answering questions.
The boat yard will remain OPEN during the lock down period to provide an essential service to boaters and the local community. This will include sales of red diesel, Calor Gas, smokeless fuels, kindling, logs, Chandlery items, pre-booked maintenance and service.
Our booking team will continue to man the telephones and although holidays can not take place during the lock down period they we will be accepting bookings for day boat hire and hire boat hire to commence once the restrictions have been lifted.
Can we politely remind any customers that will be visiting us for essential services to wear a face mask at all times when inside our building to protect our staff and all of our customers.
We would like to say a huge thank you to all of our customers who have supported us throughout 2020 and we look forward to being able to help you wherever we can.
UPDATE 12/09/2020 - Due to the latest government guidelines which come in to force on 14/09/2020 all new day boat bookings will be restricted to a maximum of six people rather than the ten people as advertised in all of our literature. Weekly hire boats will also be restricted to six people. The only exception will be if there are more than six people within the same household or within a support bubble. We politely request that customer's with existing bookings that had planned to travel with more than six people to contact our Booking Office by email (firstname.lastname@example.org) to discuss their options.
The health and safety of all of our visitors and guests is our main priority.
We understand that the situation is unsettling and we would like to reassure everyone that we are closely monitoring the developing situation and following the latest government advice at all times.
We would advise you to check the GOV.UK website for the most up-to-date information:
And for the latest updates from Canal and River Trust please follow this link:
We have implemented some key changes to the way that we operate to help keep everyone safe:
New social distancing measures - We have implemented social distancing measures in line with the latest government guidelines and we request all visitors to our site to adhere to these at all times. There are signs in place throughout our site to remind you of these. Hand sanitiser is provided upon entry to our tearoom, chandlery and office. All customers entering our buildings must wear a face covering - signs are displayed on all entry points. Please remember not to visit us if you have any symptons relating to Coronavirus (COVID-19). https://www.nhs.uk/conditions/coronavirus-covid-19/ All customers joining us for day hire or short breaks and weekly hire will be sent information detailing the joining instructions.
Additional cleaning - We are using antiviral products to clean our boats throughly between each hire. We pay extra attention to handles, taps, crockery, keys, guard rails, toilets and other metal surfaces. Our cleaning staff wear masks, gloves and aprons which are changed between each boat that they enter. Bed linen and towels are laundered at higher temperatures. A portable fogger sprays a disinfectant mist throughout each boat prior to collection by the hirer.
New show round procedure - A new show round video will be sent out prior to your arrival to help you prepare with the facilities aboard each boat and how the boats are operated. A physical show round of the boat will still take place with a member of our team and one member of your party only. It will include how to steer and operate the boat. Our show round staff will wear a mask and gloves and we request the hirer to provide their own mask and gloves for this purpose.
For the latest government advice on safe travel please visit https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
Please understand that these are new and challenging times for us all. If you feel that we can improve our service to you in any way please notify us by filling out the contact for below.
We thank you for your patience and look forward to welcoming you to Norbury Wharf for an enjoyable time on or by the water.